Sense stop syncing SpO2 data on Health Metrics

[kojikimura]

I can see the latest SpO2 data on my Sense,

I can see "Estimated Oxygen Variation" from "Restoration" tab of "Sleep" tab of fitbit app, 

so I'm sure that SpO2 are measured and recorded properly.

But when I open "Health Metrics" tab of fitbit app, "Oxygen saturation (SpO2)" shows data only up to Sat Mar 6. Starting from Sun Mar 7, data is empty. It also says "Last night: No Data".  

I tried both "Week" and "Month", but neither of setting shows data after Mar 7. 

Other filed of "Health Metrics" are all fine, i.e. "Breathing rate (BR)", "Heart rate variability (HRV)", "Skin temperature", "Resting heart rate (RHR)" all shows entire week/month data without missing. 

I tried "Sync Now" on Sense from fitbit app, I have tried to reset Sense, restarted fitbit app, for several times each, but the issue remains the same.

Sense Version is 128.4.17. 

Moderator Edit: Clarified subject

[gainas]

Hi - Yes I kept the App logged. I keep the App logged on my computer (in the
background - page minimised) all day. I found if I do that first thing in
the morning it seems to take no more than 1 hour to appear on the watch face
and not so long after for the App info to appear. I also give my watch a
quick recharge first thing in the morning as well.



Agree they should have the software and all the watch functions well tried
and tested (and working) before launching the sale. If they can get this
sorted they would have a good product.



Maybe tomorrow it will surprise you??

[SunsetRunner]

I will let you know 🙂 it could be a Easter egg present !

[SunsetRunner]

Well, obviously it didn't work. However the app was updated over the weekend and now the SP02's management has improved. --update, see screenshot 🤞

[haddadgeorge]

I have the same issue with Fitbit application. It has stopped syncing my Sense SPO2 from my Fitbit Sense since April 18, 2021.  I have tried your suggestions as well as others in here to no avail.  I have switched faces also, and did not work.  
it syncs everything else fine except the SpO2!

[gainas]

Sorry to hear that you aren’t having any success with this! So frustrating! My Sense was only a few weeks old and was also ‘freezing’ intermittently when doing steps. I contacted Customer Support in the end and they replaced the `Sense’ under warranty. They were excellent. However I have experienced the same problem with SPO2 on the new one. Although by restarting the watch and taking the App off and reinstalling it cleared the problem.

Regards

Gains

Sent from my iPad Pro 12.9 2020