Sense stopped showing my widgets when I swipe up

[surferartchick]

My stats widgets (swipe up) have disappeared. When I swipe up it shows a blank (black) screen. 

Moderator Edit: Clarified subject

[SteveH]

Have you tried restarting the Sense by pressing and holding the button for around10 seconds until you see the Fitbit logo?

[LZeeW]

@surferartchick   My Versa 3 did this twice.  The Sense has the same operating system.  The restart fixed it.  

[surferartchick]

I did. And it did not clear up the swipe screen. I had to delete my Sense and re-pair. But now not all the apps aren't syncing. I tried forgetting the bluetooth connection and re-pairing again, which got most all the apps syncing. However some apps still aren't syncing and when I try to update it in the app it shows that it's synced on the top level but then in the app it says that it can't sync. 

[LizzyFitbit]

@surferartchick Welcome to the Community @SteveH and @LZeeW Thanks for your great help.

@surferartchick Thanks for your efforts while troubleshooting your Sense. In regards to your other issue, may I know the name of the apps that aren't syncing? Are the permissions for each app turned on? Also, what is the model of your phone?

Even though you've tried some steps, please give a try to the following:

1. Remove your Sense from the Bluetooth settings.
2. Force quit the Fitbit app and reboot your phone.
3. Open the Fitbit app and pull down on the screen to force a manual sync.
4. Tap your profile picture > Sense.
5. Tap Apps and make sure there isn't a pending update for each of them.
6. Wait a few minutes and try using your apps one more time. Please note some apps require to leave the Fitbit app running in the background and your watch near your phone.

Hope this helps.

[Mick100]

My Sense is doing the black screen when sweeping up, but if you touch the black screen then what is not showing, like weather the goes and shows the weather,.  I have done the shut down several times, and it works for about 1 week, then does it again.☹️

[Mick100]

I had to do the restart last night, now the Weather app is showing sync with your phone to show the weather, which I have done several times already today and still says the same thing.  I am at firmware version 44.128.5.38.

[LizzyFitbit]

Hi @Mick100. Welcome back to the Community Forums.

Thanks joining this thread and sharing the steps you've tried prior to posting. While I'm glad the Weather app is showing up, may I know if the rest of your apps are also showing correctly? In regards to the Weather app, are the permissions turned on? Because your post didn't mention, please give a try to the tips suggested in my post and let me know how everything goes afterwards.

[Mick100]

I did as you said, and in fact it was missing one permission, which did make it work again.  But the app worked before the last restart, and even worked from the blacked out screen.  Now waiting for the next time the swipe down goes black again.

[LizzyFitbit]

Hi @Mick100. It's good to see you again.

I'm glad your Sense and its apps are working well, and thanks for trying the steps suggested in my pots. Please don't hesitate to let us know if this ever happens again so you can find the best assistance from the Community! By the way, let me invite you to visit our Health & Wellness board where you can meet more people, share your story and find great tips to live an active lifestyle.

[Mick100]

So it took one week, almost to the hour, for the swipe to view the apps is gone again.

What should I do?

On the black screen if you touch it where the app should be there what you expect, like the weather app which opens from touching the black screen.

[LizzyFitbit]

Hi there, @Mick100.

Thanks for the detailed information and I'm sorry you're having this experience with your Sense. I understand how you're feeling and because the steps suggested above didn't work, I'd recommend getting in touch with our Support team so they can evaluate your watch's behavior and provide you with further assistance. Please click here to get connected with them via chat or phone, and make sure to share the steps you've tried so far.

See you around.

[Mick100]

Today there was an update to version 44.128.5.49, which I installed.  I will now what and see if the issue comes back.

[LizzyFitbit]

Hi @Mick100. I hope you're doing well.

Thanks for letting me know that you've installed the firmware update. While your Sense should be working well from now on, please keep an eye on it and don't hesitate to let me or our Support team know if this happens again. I'm sure that they'll be happy to continue assisting you the same way I will be if you need anything else.

Have a good one. 

[Glammie]

I just did this and now my stuff is back, but when I move my wrist it does not show anything like it used to.

[LizzyFitbit]

Hi @Glammie. It's good to see you here in the forums.

Thanks for your efforts while working on this matter, and the details provided. Just to confirm, are you referring to the order of the apps? If that's correct, you can rearrange them on your Sense. Just swipe to the left until you see the app you want to move, press and hold the app until it increases slightly in size, and drag the app to a new location.

If by any chance you're having a different issue, please reply back with more details and the steps you've tried on your own so I can help you out with this matter.

[floridawalk]

Great tip. This fixed the "blackout" problem for me too. If only Fitbit would build an OS that didn't require me to make frequent trips to the support forum to fix things.

[LizzyFitbit]

@floridawalk It's good to see you here in the forums.

While I'm glad the steps shared in this thread worked for you, I understand where you're coming from and I'm sorry for any inconvenience experienced with your Sense. Our team constantly works to improve our devices and their performance, and the input we receive from our members is a big part of the process. I appreciate your feedback and please know it won't be taken for granted.

See you around.

[floridawalk]

Thanks for this reply. As much as I am grumpy from time to time about the
Sense's functionality not being quite there, and also about a Ux that seems
a bit inconsistent across and within platforms (device, phone, website) it
is an amazing device no doubt. And I've been very impressed overall with
the customer support, across phone, chat, and forums like this one.

[LizzyFitbit]

Hi there, @floridawalk.

You're welcome, thanks to you for getting back and for sharing your thoughts. I understand how you're feeling and while I'm glad you've had a good experience with our Support team, please know your feedback won't go unnoticed as it'll help us to keep improving our devices, as well as delivering something that fits your needs.

See you around.