Sense stopped showing my widgets when I swipe up

[surferartchick]

My stats widgets (swipe up) have disappeared. When I swipe up it shows a blank (black) screen. 

Moderator Edit: Clarified subject

[floridawalk]

Happened again, all of a sudden. Again, the "reboot" fixed it. But I am increasingly inclined to return this device before the Jan 31 deadline and revert to my Charge3, in the hopes that Fitbit someday releases a version of the Sense that actually works consistently.

[LizzyFitbit]

@floridawalk It's good to see you again.

Thanks for keeping me posted, and the steps tried on your own. I'm sorry you've had this experience with the Sense. Every feedback is provided to our team to improve our devices, services and overall environment, and yours will definitely be taken into consideration. About your watch, you can try contacting our Support team one more time to receive further assistance. Please click here to get connected with them via chat or phone.

[floridawalk]

Thanks for the response. CS in general has been great. It's the time it
takes.

[LizzyFitbit]

Hi there, @floridawalk.

You're welcome, I'm glad you had a good experience with our Support team. Your feedback is also appreciated and please know it'll help us to improve our products, as well as our services.

[Blessingtoyou]

I am having the same problem as others: My stats widgets (swipe up) have disappeared. When I swipe up it shows a blank (black) screen. 

I have had my Sense for less than a month and this is the 2nd time this has happened.  I could have sworn that I finally found a box to check to always show the stats for today. Is there a box that should be checked?  I have tried the recommended solutions and unfortunately it did not work. Is there any new advice to resolve this issue?  

[floridawalk]

Hello -- I've had the same problem twice with my Sense in the two months I
have had it and in each case after a reboot the display returned. (I got
that method from this Support forum, so thanks Fitbit for that. But it
would be even better if you corrected your s/w so it doesn't happen at
all.) You can also try calling Fitbit Customer Support or using their
Support chat if the reboot doesn't work, or you have trouble doing a
reboot. I have good experiences with both modes of contacting their CS,
though of course I'd prefer not to have reasons to contact them.

[LizzyFitbit]

Hi there, @Blessingtoyou and @floridawalk.

Thanks for letting me know about our watches and the steps tried on your own. I understand how you're feeling as those troubleshooting steps shouldn't be performed regularly on your Sense. Your feedback is truly appreciated and please know these comments won't be taken for granted.

Even though you've tried contacting our Support team before, I'd recommend getting in touch with them one more time if this issue persists. That way, they can evaluate your options and see what can be done to bring you back on track. They're available via chat and phone, just click here to get connected with them.

[Blessingtoyou]

This morning I decided to try the reboot again for my Sense and it worked! My stats for the widget are now there!  😀

But, after a few hours of the reboot, I received the "need to sync" message for the weather. I did go into my Fitbit app and sync for the weather. I can't help but wonder if the weather function triggered the widgets to disappear since it appears the need to sync is once or twice a day.  

Thank you LizzyFitbit!

[floridawalk]

Interesting hypothesis. Perhaps it is an inter-app conflict that the reboot
resolves. In any case, since it's among the apps installed by default,
incumbent on Fitbit to see if there's a problem with that interaction. The
incidence of the malfunction doesn't seem to be widespread, just hitting
lucky folks like us. FWIW, I myself have never received a you-must-sync
alert for weather.

[Blessingtoyou]

Wow! I assumed the you-must-sync for the weather was a normal function for it to update. I should know better than to assume anything! I am not sure if it matters, but I am using the clock face called "Glance".  If I continue having this issue I will reach out to the developer via the app to see if there is any connection there. 

 Thank you floridawalk!

[LizzyFitbit]

Hi there, @Blessingtoyou and @floridawalk.

Thanks for sharing your thoughts about this situation, as well as your efforts while troubleshooting your watches. Please note certain clock faces and apps require to constantly sync your watch to the Fitbit app, either manually or in the background. With that in mind, please forget your Sense from the Bluetooth settings, force quit the Fitbit app, open the Fitbit app one more time and pull down on the screen to force a manual sync.

@Blessingtoyou I was checking the clock face you mentioned and it seems to be created by a 3rd party developer. If the rest of the apps and features are working well, I'd also recommend contacting the developer so they can provide you with more information. Usually their contact details can be found in the clock face description in the Fitbit app.

[jsleem1]

I’ve just got the Sense and this happened to me. The restart worked for me perfectly. 
Thanks for the advice. 👍🏻

[LizzyFitbit]

Hi there, @jsleem1.

You're welcome! I'm glad the restart worked for you and I hope you can keep enjoying the experience with your Sense. By the way, let me invite you to visit our Health & Wellness board where you can make new friends and start your own topics. Happy stepping! 😎