Sense stopped syncing with my phone

[Shax88]

My watch suddenly stop syncing with my phone. What can I do? I raised this question whether I can turn off my Bluetooth everytime when I am not using and one of your stuff said I can. I bought this sense since last month. Everything working fine until now. 

I tried many times by dragging it down at fitbit app and yet it can connect to my phone. Help me please

Moderator edit: subject for clarity 

[mauihula]

All of a sudden I have this problem too, and it won't sync even after resetting bluetooth.  I think this watch is a hassel to use.  Very user unfriendly

[Zuma2020]

I have not had mine 24 hours and ready to send back

[mauihula]

I'm about ready to do the same

[SteveH]

The usual things I try when I get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through Fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[Rich_Laue]

Another thing that is helpful is to include the phone model. 

Yes the phone needs Bluetooth on and an Internet connection. 

[Pely]

Same issue past few days. Wonder if it's related to recent update.

[ScottCraven]

I'm finding the same issue with sense and also my aria scales, restarting phone and disconnecting Bluetooth works but it is a pain and is happening at least once a week.