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Sense stopped tracking my hourly activity data properly

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‎05-02-2023 13:25 - last edited on ‎05-04-2023 04:58 by Fitbit Moderator

‎05-02-2023 13:25 - last edited on ‎05-04-2023 04:58 by Fitbit Moderator

sense does not record my hourly activity properly it misses a couple

 

 

Moderator Edit: Clarified subject

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‎05-04-2023 03:39

‎05-04-2023 03:39

Hi @BEAUTIFUL1954 - the watch counts steps per hour and if you don't achieve the 250 steps in any hour it will not record it. To check if there actually is a problem you can use the free SimpleClockPro clock face which retains a history of the number of steps done for each hour while using the clock face so you can check.

Author | ch, passion for improvement.

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‎05-10-2023 13:38 - last edited on ‎06-29-2024 17:01 by Fitbit Moderator

In response to Guy_

‎05-10-2023 13:38 - last edited on ‎06-29-2024 17:01 by Fitbit Moderator

Welcome to the Fitbit Community @BEAUTIFUL1954.

Thank you for sharing all this information regarding the inconvenience you've been experiencing with your Sense. 

Before considering other options, and if you continue to experience the same difficulty, please try to perform a restart following the steps listed here, this has been useful for other users experiencing something similar. 

I would also recommend following all the instructions in this article to improve the accuracy of data recorded. 

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