Sense stopped tracking my sleep data

[royalle]

i did a factory reset.

did not help.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @royalle. Thanks for stopping by in the Fitbit Community Forums. It's sad to hear that your Sense has stopped tracking your sleep data. Thanks for trying to solve the issue on your own prior to posting here, I'll be glad to continue assisting you. 

I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.
  
  

For more information, see What should I know about Fitbit sleep stages?

[selv02]

I had to try multiple attempts on restarting my Sense and it finally worked, I hope you have had some success in restarting yours! 

[MarreFitbit]

@selv02 Welcome on board, it's nice to have you here! I'm happy to hear you managed to solve the issue with your Fitbit device. Thanks for sharing the steps that worked for you.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!