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Sense stopped tracking my sleep score

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‎02-07-2021 04:21 - last edited on ‎02-08-2021 04:05 by Fitbit Moderator

‎02-07-2021 04:21 - last edited on ‎02-08-2021 04:05 by Fitbit Moderator

I bought a Sense on Wednesday and it tracked my sleep score for the first 2 nights. For some reason, the sleep score doesn't track anymore and the info about REM sleep, light sleep...etc is not there anymore. It just says the hours slept. 

 

How do I get this info back to tracking? 

 

 

Moderator Edit: Clarified subject

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‎02-08-2021 04:04 - edited ‎09-08-2023 09:48

‎02-08-2021 04:04 - edited ‎09-08-2023 09:48

Hi there @HaydnH, welcome to the Community Forums. Thanks for sharing the details about the issue with your Sense. 

I've seen you got in touch with our Customer Support after posting here and they already addressed the situation with your sleep score data. 

I've moved you post to the Sense board for organization purposes. 

Maria | Community Moderator, Fitbit


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