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Sense active minutes error

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‎02-07-2021 22:27

‎02-07-2021 22:27

I took my watch off and somehow it tracked over 300 active minutes while I was sleeping and it wasn’t even on my wrist?! It messes up my heart rate average and there’s no option to delete erroneous active minutes. Please fix this FitBit. 

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‎02-08-2021 03:50

‎02-08-2021 03:50

Hello @Shnoodybugg7 and welcome to the Help forums.  I haven't tried it, but there is a way to delete zone minutes.  Tap on your zone minute icon, then the gear.  There is an option to delete zone minutes there.

 

I'm not positive why this happens, because I wear my Fitbit to sleep.  But I take my Fitbit off when I shower.  Sometimes the green lights don't turn off.  I think it detects something that keeps the light on and it gets mis-detected as a weird heart rate.  Are you making sure that the lights turn off when you take it off?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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