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Sense stopped working after getting wet

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Sense went dead after a very brief stint in the pool. Swim with it ALL the time. I dry it off. this time it died with a 63% charge. Can hear a buzz when I push the restart button but it won’t turn on.Darn thing is just a year old! Thoughts?

Moderator Edit: Clarified subject

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Hi @BreadMania - unfortunately it would seem water got in and caused damage. If it gets hot while charging stop immediately.

You can always try drying in a bag of rice but if the damage is significant it is unlikely to be very reliable.

The seals on some watches aren't very robust and can deteriorate over time.

Support may offer you a discount on a more expensive watch that doesn't have all the features you have,

Author | ch, passion for improvement.

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Hi there, @BreadMania. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Sense. @Guy_ Thanks for your help and advice!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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Bonjour il m'est arrivé la même chose aujourd'hui.moi ya rien qui se passe du tout l'écran reste noir malgré avoir essayé de le charger je suis dégoûtée....courage à vous 

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