Sense stopped working after swimming

[Bu82]

I thought I'd be a good to track my laps in the pool but after one lap the Sense started going crazy, the touchscreen was scrolling and vibrating erratically, it then died while still in the pool.

Please advise, I've tried to charge it and its still not responding.

Moderator Edit: Clarified subjectModerator Edit: Clarified subject

[MarreFitbit]

Hi there, @Bu82. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Sense has stopped working after swimming with it. I understand your concern, I will do my best to help you with this!

If your device got wet, it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.

If you've done the above but to no avail, may I know if your Sense vibrated when you put it into the charger? If it didn't, I'd recommend trying the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit

[omeraw]

I just had the same exact problem!