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Sense stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-24-2023 17:17 - last edited on ‎01-25-2023 04:05 by Fitbit Moderator

‎01-24-2023 17:17 - last edited on ‎01-25-2023 04:05 by Fitbit Moderator

My Fitbit Sense stopped working after only 5 months of use, can I return/exchange it?

Thanks

 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎01-24-2023 19:26

‎01-24-2023 19:26

Hi @Tooootall - your watch has a minimum warranty of a year so can be replaced where you bought it.

 

However if it was working fine and stopped responding the issue may only be with the charge cable or charging.

 

See help on that  How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

 

In any case you can still chat anytime via the Fitbit App, click profile photo, Help & support, Contact Customer support.

Author | ch, passion for improvement.

Best Answer

‎01-25-2023 04:08

In response to Guy_

‎01-25-2023 04:08

Hi there, @Tooootall. Welcome to the Community Forums. 

 

To better assist you, would you mind sharing more details about the issue with your Sense? Is it not charging, syncing, responding, turning on?

 

In the meantime, please take into consideration the tips and recommendations provided by @Guy_.

 

Look forward to hearing from you. 

Maria | Community Moderator, Fitbit


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‎01-25-2023 06:18

In response to MarreFitbit

‎01-25-2023 06:18

I went to put my sense on after charging and noticed the screen had an unusual face and a few minutes later the Sense went black and had stayed black, no response, it's completely dead, nothing, won't charge, won't turn on, just black.
Thanks
Mike Y

Sent from my Verizon, Samsung Galaxy smartphone
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‎01-25-2023 06:22

In response to MarreFitbit

‎01-25-2023 06:22

I tried two different charge cords which I know work because they work with my other fitbit.

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