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Sense stuck downloading clock face

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‎04-18-2021 15:46 - last edited on ‎04-19-2021 16:54 by Fitbit Moderator

‎04-18-2021 15:46 - last edited on ‎04-19-2021 16:54 by Fitbit Moderator

Went to down load  a new watch face and it is stuck downing for the last 2 hours now I can't do anything with changing the clock face. 

 

Moderator Edit: Clarified subject

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‎04-19-2021 17:03 - last edited on ‎05-22-2024 08:02 by Fitbit Moderator

‎04-19-2021 17:03 - last edited on ‎05-22-2024 08:02 by Fitbit Moderator

Hi @Scroteau. Welcome to the Community Forums.

Thanks for bringing this to our attention, I'm sorry you're having this experience. To work on this together, please give a try to the following steps:

  1. Remove the Sense from the Bluetooth settings.
  2. Force quit the Fitbit app and reboot your phone.
  3. Restart your watch.
  4. Open the Fitbit app and pull down on the screen to force a manual sync.
  5. Tap your profile picture > Set Up a Device > Sense > Replace Your Device and follow the onscreen instructions.
  6. Once that is done, try changing the clock face one more time and keep me posted.
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