help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense won't receive notifications

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-18-2021 16:13 - last edited on ‎04-19-2021 16:35 by Fitbit Moderator

‎04-18-2021 16:13 - last edited on ‎04-19-2021 16:35 by Fitbit Moderator

My Sense quits giving me notifications of text messages and phone calls.  I have reset both phone and watch many many many times.  Now the ECG app won't work.

 

Moderator Edit: Clarified subject and updated label

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-19-2021 16:51 - last edited on ‎05-22-2024 08:02 by Fitbit Moderator

‎04-19-2021 16:51 - last edited on ‎05-22-2024 08:02 by Fitbit Moderator

@Hillg Welcome to the Community Forums.

Thanks for bringing this to our attention, as well for the steps tried prior t posting. I'm sorry you're having this experience and to work on this together, may I know the model of your phone? Even though you've tried some steps, please give a try to the following:

  1. Remove your Sense from the Bluetooth settings.
  2. Force quit the Fitbit app.
  3. Restart your watch one more time.
  4. On your Sense, swipe right from the clock face to access quick settings. Make sure both DND and Sleep Mode settings are turned off.
  5. Open the Fitbit app and pull down on the screen to force a manual sync.
  6. Tap your profile picture > Notifications and choose the types of notifications you want to receive.

In regards to your other question, may I know what is the issue with the ECG app? Are you getting an error message? If you've not done so, please see this help article which explains more about this app and how it works.

Best Answer
0 Votes