help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense stuck in a boot loop

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-30-2022 03:34

‎01-30-2022 03:34

This morning my Sense Exercise app was simply returning my Sense back to the clock face so I decided to do a reboot (watch was charged at 100%). I pressed the side button, and released it when the Fitbit logo appeared. Unfortunately, since then, all that happens is the screen goes blank, and a couple of seconds later the Fitbit logo appears again.

 

Unsurprisingly,  the app cannot currently find my watch. Very frustrating for a device that is only 2 months old. Anyone know anyway to rectify this, or am I looking at a warranty replacement?

Best Answer
3 REPLIES 3

‎01-30-2022 07:55

‎01-30-2022 07:55

Hi, @Iain_L , welcome to the community, I suggest you talk to "Customer Support" here. I recommend you use the chat facility or phone to get a prompt response. I will flag your post for a moderator.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer

‎01-30-2022 10:06

In response to Gr4ndp4

‎01-30-2022 10:06

Thanks Gr4ndp4

Best Answer
0 Votes

‎01-30-2022 13:13 - last edited on ‎05-15-2024 04:34 by Fitbit Moderator

In response to Iain_L

‎01-30-2022 13:13 - last edited on ‎05-15-2024 04:34 by Fitbit Moderator

Hi @Iain_L. Welcome on board. @Gr4ndp4 Thanks for the heads up and your great help.

@Iain_L Thanks for taking the time to troubleshoot your Sense. I understand how you're feeling and I'm sorry you're having this experience. Because the possible steps were tried, I went ahead to review your details and it seems you already have a case created. I'm glad you got in touch with our Support team as our friend suggested, your case is in good hands so please keep an open communication with them.

Best Answer
0 Votes