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Sense stuck in a reboot loop

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‎08-03-2023 12:10 - last edited on ‎08-04-2023 14:39 by Fitbit Moderator

‎08-03-2023 12:10 - last edited on ‎08-04-2023 14:39 by Fitbit Moderator

It synced this morning, It was left on the charger. It just started going into a boot loop.

I did attempt a factory reset using the button, but it continues to be stuck in a boot loop.

I am 4 months out of warranty. Fitbit support told me to change my clock face in the Fitbit app to fix it and then offered me 35% off.

This was a replacement from the ionic recall. I'm getting really tired of such substandard products and zero responsibility. Products should still last beyond their warranty, otherwise we're just renting this garbage tech.

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎08-04-2023 14:44

‎08-04-2023 14:44

Hi there, @exdzr.

Thanks for letting us know about your Sense, and your efforts while contacting our Support team. I'm sorry for the experience that you've had. Fitbit constantly works on our devices and their performance, and the input we receive from our members helps us to evaluate and improve them. Please know your feedback is truly appreciated.

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