Sense stuck in a reboot loop

[jdaniels7]

Like so many others,  my Sense just decided not to work the last few days.  It's stuck in the logo loop of rebooting.  2 years no warranty and fitbit does it again.  

Yes I've tried the reset suggestions. No those haven't worked.  Fitbit user for over 10 years and this is the second time an update has caused my watch to be unusable. 

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Hello, @jdaniels7, welcome to the community forums.

Thanks for letting me know about this situation in regards to the reboot of your Sense.

I recommend you to follow the next steps, since they will help you improve the situation, probably you've already done one of them, if so, repeat them but in the order they appear:

- In the Fitbit app, touch your profile picture, touch your Fitbit device and click 'Sync Now'. This will help you synchronize it.
- Restart your Sense by following the steps here.
- After this, change the clock face of your Sense. In the Fitbit app, you can access the image of your profile and the image of your Fitbit device, touch the gallery and the screen and click on the clock face, preferably one of Fitbit and install.

Let me know how it goes once you've finished the steps.

[jdaniels7]

As you should know... sync capabilities are not possible while stuck in reboot. But that has also been tried. 

[Stev0T]

Any update on this issue? My Sense also stuck on a reboot loop - I suspect after it tried to update the to the latest firmware. There's obviously an issues with the latest software build causing this issue. When will Fitbit release a new firmware to resolve this?