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Sense stuck on Fitbit Logo after swimming

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‎09-06-2021 04:49 - last edited on ‎09-06-2021 05:48 by Fitbit Moderator

‎09-06-2021 04:49 - last edited on ‎09-06-2021 05:48 by Fitbit Moderator

My Fitbit sense has been stuck on the logo screen since I went swimming over 36 hours ago. I have restarted it many, many times and the logo keeps returning. Is it ruined? 

 

 

Moderator Edit: Clarified subject

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‎09-06-2021 05:51 - edited ‎04-02-2024 13:18

‎09-06-2021 05:51 - edited ‎04-02-2024 13:18

Hi there, @Tnpemble4. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. 

I see where you're coming from as your Sense should stand up to 50 meters while swimming. I'm sorry you've gone through this experience and because your post didn't mention, may I know if you've tried the troubleshooting tips described in this help article? In case you have, please get in touch with our Support Team, so they can evaluate your options and bring you back on track. Please click here to get connected with them via chat or phone, and make sure to share the steps you've tried so far.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-06-2021 05:51 - edited ‎04-02-2024 13:18

‎09-06-2021 05:51 - edited ‎04-02-2024 13:18

Hi there, @Tnpemble4. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. 

I see where you're coming from as your Sense should stand up to 50 meters while swimming. I'm sorry you've gone through this experience and because your post didn't mention, may I know if you've tried the troubleshooting tips described in this help article? In case you have, please get in touch with our Support Team, so they can evaluate your options and bring you back on track. Please click here to get connected with them via chat or phone, and make sure to share the steps you've tried so far.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎09-06-2021 05:54

In response to MarreFitbit

‎09-06-2021 05:54

Thanks, Maria! Yes, I’ve tried those tips. I cleaned it thoroughly, let it dry, charged it for hours and nothing is working. I’ll reach out to the support team. 

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‎09-06-2021 06:23 - edited ‎08-28-2023 09:15

In response to Tnpemble4

‎09-06-2021 06:23 - edited ‎08-28-2023 09:15

@Tnpemble4 Thanks for confirming that you've done those steps already. Feel free to contact our Support Team, they'll be more than glad to further assist you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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