Sense stuck on Fitbit logo after the update

[yamoonz]

Hello Fitbit Community,

I recently updated my Fitbit Sense, and after the update, I encountered an issue when trying to log an exercise. The watch refused to enter exercise mode, so I decided to restart it. Unfortunately, since the restart, my Fitbit Sense has been stuck in a boot loop. The Fitbit logo keeps appearing and disappearing, and the device never fully starts up. It has been in this state for twenty four hours.

Here’s what I’ve tried so far:

• I attempted a soft reset by holding the side button for ten to fifteen seconds.
• I left the device on the charger overnight.
• I tried to force a shutdown by holding the side button for twenty to thrirty seconds.
• I attempted a factory reset by holding the side button even longer, but the loop continues.

Despite these efforts, the device is still stuck in the boot loop.

Has anyone else experienced this issue after a recent update? Any suggestions on how to resolve this, or should I contact Fitbit Support directly for further assistance?

Thank you for your help!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @yamoonz. Welcome to the Fitbit Communtiy Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Sense got stuck on the Fitbit logo. I understand your concern, I will do my best to help you with this!

Since your Sense is still stuck on the Fitbit logo, I recommend trying the following steps in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Sense first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[yamoonz]

Hello and thank you for your reply 

But the problem is still going on 

I couldn't start the watch and it's still in a boot loop 

[sykarts]

I am experiencing the same since last 2 days. Tried same troubleshooting steps in ideal conditions. It's still not working out. !

[KarolinaPycka]

Me too! Nothing helped me, did you mange to restart yours? @MarreFitbit any other ideas what could help?

[AllenR2]

I’ve been also having quirky issues the last few months - I’m a long time - over 8 year - Fitbit user. .   I’ve had the new device since  end of June .   I updated two days ago .  Last night after I took it off charger it was stuck in sleep mode .  I tried some fixits finally taking it back to factory reset .    Still stuck   in  sleep mode and not responsive .  Although I had early appointments today I took the time to call for help - good time for service call is late at night . Tech ended up removing watch from app and we reinstalled it -  working for now .   We had to migrate my Fitbit app to google also to get this done .

[Sussense]

Have you gotten your Fitbit working again??  Mine is stuck in the same loop.  I have tried all ideas Ive read on this thread and still nothing. These watches are far too expensive for silly things to happen like this that make the watch inoperable seemingly overnight. 

[Firegirl]

I am having this same problems and followed your procedures above, the fitbit is still unresponsible.  Just the tile on the watch.  My phone shows that it was just synced when I turned the phone and bluetooth back on.  But the watch can't get out of the tile mode.

[AllenR2]

I suggest you call  Fitbit support ! In off peak hours . They did get me up and running. -

good luck !

[Firegirl]

TY and I called and they tried their best.  They did send me a coupon for 33% off of a new one which I have ordered.

[yamoonz]

no not yet 
the probelm is here in |stanbul the markets are refusing to repair it because i havent bought it from them!
can u imagine!!