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Sense stuck on Fitbit logo and won't come on

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‎08-16-2022 09:09 - last edited on ‎08-17-2022 18:44 by Fitbit Moderator

‎08-16-2022 09:09 - last edited on ‎08-17-2022 18:44 by Fitbit Moderator

My sense stopped working.  Tried to restart… logo comes up but won’t come on.  Tried to reinstall won’t link to blue tooth anymore .  Great product but a bit frustrated

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎08-16-2022 09:38

‎08-16-2022 09:38

Same issue, had completed most of update, but not all.  

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‎08-16-2022 14:44

‎08-16-2022 14:44

Same here after last update, screen stock on logo won't come on !!! Before that won't scroll and notify any messages...

is that mean sense is gone-done  ??

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‎08-17-2022 18:52 - last edited on ‎09-19-2024 05:00 by Fitbit Moderator

In response to Karami8241

‎08-17-2022 18:52 - last edited on ‎09-19-2024 05:00 by Fitbit Moderator

Welcome to the Community, @Wbeadles and @jadnews. @Karami8241 It's good to see you again.

@Wbeadles and @jadnews Thanks for letting me know about your watches and the steps tried on your own. I understand how frustrating this can be and appreciate your efforts. Before anything else, let me explain the Fitbit logo usually appears when a device isn't connected to a Fitbit account or there is a pending update. That being said, let's give one last try to the following steps in the given order:

  1. Forget your Sense from the Bluetooth settings.
  2. Turn off other Bluetooth connections nearby.
  3. Restart your watch to refresh its performance.
  4. Connect your watch to the charging cable and open the Fitbit app.
  5. Tap your profile picture > Set Up a Device > Sense and follow the on-screen instructions.
  6. When prompted, proceed with the firmware update and wait until it's completed.

@Karami8241 Thanks for joining this thread, I'm sorry you've had the same experience with your Sense. I went ahead to check your details and it seems you already have a case created with our Support team. I'm sure they'll continue helping you with this matter, so please keep an open communication with them.

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