08-16-2022 09:09 - last edited on 08-17-2022 18:44 by LizzyFitbit
08-16-2022 09:09 - last edited on 08-17-2022 18:44 by LizzyFitbit
My sense stopped working. Tried to restart… logo comes up but won’t come on. Tried to reinstall won’t link to blue tooth anymore . Great product but a bit frustrated
Moderator Edit: Clarified subject
08-16-2022 09:38
08-16-2022 09:38
Same issue, had completed most of update, but not all.
08-16-2022 14:44
08-16-2022 14:44
Same here after last update, screen stock on logo won't come on !!! Before that won't scroll and notify any messages...
is that mean sense is gone-done ??
08-17-2022 18:52
08-17-2022 18:52
Welcome to the Community, @Wbeadles and @jadnews. @Karami8241 It's good to see you again.
@Wbeadles and @jadnews Thanks for letting me know about your watches and the steps tried on your own. I understand how frustrating this can be and appreciate your efforts. Before anything else, let me explain the Fitbit logo usually appears when a device isn't connected to a Fitbit account or there is a pending update. That being said, let's give one last try to the following steps in the given order:
@Karami8241 Thanks for joining this thread, I'm sorry you've had the same experience with your Sense. I went ahead to check your details and it seems you already have a case created with our Support team. I'm sure they'll continue helping you with this matter, so please keep an open communication with them.