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Sense stuck on Fitbit logo when updating

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‎02-20-2025 09:13 - last edited on ‎03-10-2025 11:30 by Fitbit Moderator

‎02-20-2025 09:13 - last edited on ‎03-10-2025 11:30 by Fitbit Moderator

  • Since Feb 5 when I tried to install the firmware Fitbit provided, my watch died and only shows the blue fitbit diamond.  After several communications from fitbit, and a long call with customer support, no solution. I was offered a discount code,  but I have more sense than to get another fitbit. I know there are many of us thus happened to. Maybe they just don't want to support fitbit anymore. Clearly,  the firmware was not tested sufficiently before it was pushed to users. Bye bye Fitbit.


Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎03-09-2025 05:35

‎03-09-2025 05:35

Hi @Pamfootsteps - if Fitbit won't honour a replacement due to their faulty firmware, at least you are entitled to the $50 rebate.

Author | ch, passion for improvement.

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