Sense stuck on Fitbit logo

[PeteJW]

when are fitbit going to admit to the fact that their app up date has caused the massive issue of people’s Senses being stuck in the logo loop and either compensate those people or find away to sort the problem. I can not be the only person to have bought their Sense after the recall of the Ionic and now we have another useless brick!

Moderator Edit: Clarified subject

[fs_teng]

Just got that fitbit logo stuck on my sense.

Have tried several times on the hard reset but failed with the stuck fitbit logo.

[khashti]

I'm facing the same issue, tried several proposed solutions, and now my fitbit sense is removed from the app, the battery was drained and recharged, the watch was restarted and reset, and still it is stuck on the logo screen. I ran out of solutions and attempts.

[Svince99]

I agree with the original poster. And, I would understand if regular wear and tear outside the warranty period, was the problem. But, with so many people having the same issue, rightvafter an update, that's just plain irresponsible. 

[Svince99]

Same issue 😞

[SunsetRunner]

I am having the same issue.  It's in a reboot loop and it started Monday.  They need to replace it because I am not buying another one when their update caused the issue and don't want to replace it or fix it. 

[MisterB1979]

I ised their chat thingy and they talked me through a process that worked,
it took a long time though.

[Svince99]

Thank you!

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[khashti]

Thats great, how about they share it here for everyone to benefit

[SunsetRunner]

Went through chat. They do not care or understand the issue.  After an hour on chat going through their so called required steps that had nothing to do with the ACTUAL issue was referred for replacement which was only 30% as Pete stated. 

Absolutely will not buy another one when they broke the one I had and 1. won't admit it and 2. only offered a discount to replace.  This isn't caused by wear and tear this was a malfunction (or more possibly on purpose) in their update.  

I am going to make sure everyone I know does not buy one.  

[SteveM54]

I'm doing the same thing - telling everyone I know how Fitbit caused the problem & won't fix it.  

[FookSeng]

Manage to get out of the boot loop after performing factory reset following steps given by Customer service. Quite a tricky process and after several attempts, it came back to life. 

[SteveM54]

So WHERE are those instructions written down at?


--
Steve Meinhardt

[Bizeeman]

My sense just in the same issue and I cannot use the watch for anything. It is stuck on the logo and will not reboot.

[Svince99]

Uodate:  i decided to give it another try (so probably 5 times following reset instructions below), the factory reset worked. 

 Kerp reading past these instructions though because that wasnt the end of the mess.

Then I had a big red X on my watch screen and it wouldn't sync. A search in these forums led me to this. https://community.fitbit.com/t5/Sense/Sense-stuck-on-message-quot-Data-not-cleared-Sync-amp-Tried-ag....

I followed those instructions and finally it looks like it's back.

Good luck

 

[SunsetRunner]

It worked for me.  I say try it again.  Took me three times of following the steps but it just finished updating so we shall see how long it works. Thank you for sharing.  Will still never buy one again because it's sad I got more help from here than the company but now I have time to research other watches. 

[Svince99]

Steve
See my latest reply in the forum.


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[Cherwick]

This is a bunch of crap Fitbit team.  if Soooo many users are having the same problem. You know there's a problem and you're just skirting your responsibility to fix the problem or even just own up to it. I bet everyone is "out of warranty" and you're just trying to get them to purchase other product. Such a scam. 

[SunsetRunner]

I've been having the same problem. Started having some glitches a few weeks ago.  Been trying to re-boot it for several days this time.  Fitbit needs to get it together and take responsibility for the errors they've created. I'm a long-time Premium member.  I've had 4 devices.  All have had problems.  Every time I've spoken to a rep, I'm told "it's just past the warranty date; so sorry".  Seems like planned obsolescence to make us purchase a new device every 2 years. Not acceptable. I'm cancelling my premium membership and moving to Apple.  

[MisterB1979]

Same here

[Bizeeman]

Ok, I have tried to "reboot" the watch according to their instructions and nothing is working. I have been trying this for 3 days and after a call to Fitbit, really didn't feel "the love"! I am about to give up and go to another brand. This is the second Fitbit that has had issues without good customer service. And watching the community forum and looking at the many questions in the forum, most are a handful of questions and answers. This problem shows 105 messages and 1695 views? Obviously a problem and not being addressed.