Sense stuck on Fitbit logo

[wcherry1964]

Can't restart. Can't get help. Just happen today.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @wcherry1964. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Sense. I'll be glad to help you with this. 

If you haven't done so yet, I suggest trying the steps below in the order listed: 

• Unpair your Sense from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Sense.
• If there is no connection, restart your Sense.
• Once your Sense is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Sense first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[bmarsh]

Answer was not helpful.  At least not for me.  Problem is not with pairing. Fitbit is stuck on logo screen and won't charge.

[tarrzcoop]

Same with me. This seems to be a problem multiple people are having. I wish there were a solution that actually fixed it. I was just offered a discount on a new Fitbit since mine is out of warranty. 

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I now have tried twice to let the Fitbit die completely. Yesterday I couldn’t get it to charge. Today it started charging- yeah- but now I’m stuck on the Fitbit logo again. 😩 not again. And it won’t let me do a restart or factory reset

[Melb92]

Same problem here...

My warranty expired 1 month ago. So frustrating and disappointing. 😡😩

[RB8668]

Why is everyone's doing this?? Mine is doing the same! Did they do some update or something to force us out of our watches and get new? I don't understand how all of us all of the sudden can't use our watches and stuck on logo and nothing is making it go away! This honestly has to be something the company did and did on purpose! Very frustrating! 

[mtcaug18]

Mine has been doing this for about 1 week. I’m pretty upset. I find it so odd that so many people are having this issue at exactly the same time. No coincidence. 

[LeaderSmall]

I thought I was the only one this was happening too until it also happened to me.  Tried everything and ultimately decided to upgrade to a Sense 2.  It doesn't have that problem, but really this problem should not be happening on the Sense at all.