Sense stuck on Fitbit logo

[SussiZ]

Hi

My Fitbit sense died after an update - only blue logo.

Have tried to do factory reset, but it only keeps blinking with the logo.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @SussiZ. Thanks for stopping by in the Fitbit Community Forums. It's sad to hear that your Sense is stuck on the Fitbit logo despite the steps you've tried before posting here. 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thank you in advance! 

[suebliss]

What did they have you do? Mine is doing the same thing. I disconnected it from my phone and nothing.

[SussiZ]

Hi
They created a ticket and asked me to send it to their warehouse.

Best regards
Sussi