Sense stuck on Fitbit logo

[Psian1de]

A couple days ago I decided to charge my fitbit and when I took it off the charger it showed the startup logo for about 10 seconds and then the screen shut off and now the fitbit logo starts up and shuts off, forever looping that over and over.

I see that quite a few other fitbit sense users are having the exact same problem I'm having, so it's obvious there is a problem.

The solution i see advertised onhere of resetting the fitbit by holding the button down and precisely letting go and then hitting it again until the screen goes off doesn't work.

This device was working fine and randomly on its own glitched out and does not work anymore, and we fitbit sense users need an actual fix, a replacement, or a refund.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Psian1de. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Sense is still stuck on the Fitbit logo. I will do my best to help you with this!

In addition to the steps you've tried so far, please confirm that you've tried the steps below in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Sense first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[christinmdk]

YES! Same here as of yesterday!!! 

[MarreFitbit]

Hi there, @christinmdk. Welcome on board. I'm sorry to hear that you are also experiencing this issue. 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance! 

[Martink4789]

Ive just found this which was the only thing that worked:-

o do a hard reset (do this without being plugged into the charger):

Press and hold down the side button for about 8 seconds until the screen turns off. After the screen turns off, you feel a short vibration. When you feel the vibration, release the button, then immediately press and hold the button again. Wait until the watch vibrates, then the Fitbit logo appears and disappears. When it disappears, lift your finger off the button again for a moment and press it down once more until you feel one final vibration, then release–this indicates your Fitbit is performing a factory reset.

[christinmdk]

Does a factory reset wipe all your data though? I think it does. Also holding down does nothing I think mine is just dying.
Sent from my iPhone

[christinmdk]

That will wipe all the data though, no? Also when I hold it down, nothing happens. Sometimes it’s just vibrating continually, sometimes it’s intermittent. I think it’s just dying….