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Sense stuck on Fitbit logo

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‎12-15-2024 21:04 - last edited on ‎12-16-2024 12:32 by Fitbit Moderator

‎12-15-2024 21:04 - last edited on ‎12-16-2024 12:32 by Fitbit Moderator

Fitbit Sense stopped working and has become unresponsive, shows blue diamond during load. Also not able to make any updates due to no pairing. 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎12-16-2024 12:34

‎12-16-2024 12:34

Hi there, @rajkshetra. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Sense is stuck on the Fitbit logo. I understand your concern, I will do my best to help you with this!

I've seen you contacted our Support Team after posting here and they already offered some troubleshooting steps, my best advice is to keep the conversation directly with them so they will tell you what is the next step in case that the recommendations provided haven't worked. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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‎12-17-2024 16:57

‎12-17-2024 16:57

Mine did as well, did you found a solution?

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‎12-17-2024 20:01

‎12-17-2024 20:01

Was the problem resolved?

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