Hi, @MilaniAller, welcome to the community, you can talk to "Customer Support" using the chat facility or phone for a prompt response.
If you are setting up your "Sense" for the first time you may find this video of interest.
I hope this helps.
Cheers
Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.
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