Sense stuck on a reboot loop

[hollytolo]

Fitbit sense stuck in reboot / startup loop. All prior posts have the same reset suggestion and it's not working on this sense. What else to do? Thanks

Moderator Edit: Clarified subject

[joy18222]

I have been having the same exact issue.  I have tried every suggestion with zero results.  I get the startup logo then a black screen...repeat over & over.  It had been buzzing every 30 seconds for 2 days but that finally stopped.

I am also not getting the lights displaying on the back of my device.

I have cleaned it twice along with the charger.  I even used a different charger.  I plugged into my laptop as well as the wall.  

It just keeps flashing on & off.

I am ready to smash it.

[leowood]

i am in same page, so frustrated, endless boot loop, pls help

[Klb1988]

Also experiencing the same reboot loop which just started out of nowhere this evening. Can’t get to the main screen and it just keeps booting up every 30 seconds or so. I bought it in Sept 2021 so am out of my warranty period and am feeling very disheartened at the fact that I will probably not get a replacement and I spent $450AUD on it brand new. 

[leowood]

I just get my Sense fixed, here is the solution to boot-loop

https://community.fitbit.com/t5/Sense/a-solution-to-infinite-reboot-loop-stuck-on-fitbit-icon-for-Se...

[joy18222]

EXACTLY!  My son bought 3 of these trackers.  All 3 of them started doing the same thing within days of each other.  My first Fitbit, a different model, did pretty much the same thing.

Since I just had surgery on my foot/ankle tracking exercise isn't my priority.  Fitbit never responds/helps.  

When I am back on my feet & not in a leg cast/crutches I am going to spend the extra money & buying an Apple watch.  The amount of money my son spent on Fitbits plus having to replace this piece of junk...I could have had an apple watch.

[VanTen]

Same here. I have gotten zero help and I was advised to buy a new one with a % off....

[dkiouk1s]

i had 2 fitbit sense devices do the same thing within a week of each other.  

After buying more that 10 fitbits for my family over the past few years, I see that Fitbit products are not of quality and lack company support and loyalty to the customer.  Having so many devices have software/hardware issues is unacceptable and any company that does not stand by its customer and products will not be successful in the long run. 

Having a replacement GO BAD after 2 months and indicating that it is not under warranty is even more upsetting to say the least!  

I am sure apple or Samsung will be happy to get a new customer.  

[LightningJustic]

My wife's sense is having this same exact issue. It's been about 3 months and we just gave up on it and let the battery die. I got the one year fitbit premium subscription for her and the fitbit only lasted about 6 or 7 months then this issue came up. It's not even a year old and we can't get anything done for help solving this issue. 

[joy18222]

I am just worried that it might contain a lithium battery.  

[Guy_]

Hi @LightningJustic - as your watch is under warranty you can get it replaced where you bought it.

If you bought direct from Fitbit you can chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

[Steve_Moonborn]

While I know that no one wants to hear this, I would just remind everyone who is outside their warranty period to also see if your it credit card offers an extended warranty period.  A lot of cards extend the warranty by 1 year.   Just a thought.

[joy18222]

Mine was a gift for my birthday so no I don’t have a receipt.  My son did purchase 3 of these Fitbits at the same time.

missing the point; there are way too many of us in this community alone having the same exact issue. 
Fitbit just doesn’t care about its customers to even bother to respond.   Read some posts where people contacted Fitbit while under warranty yet Fitbit did little to nothing in response.

I am personally done. When I am off crutches & able to be more active I am going to buy an Apple Watch.

I might not this is my second Fitbit to fail in less than 3 years however taken into consideration the other 2 my son purchased for himself & his wife…something isn’t right.

Fitbit does not stand behind their products.

[Garimak]

Since today morning, My FITBIT is also in reboot stage. Just showing Fitbit icon. not restarting. Charged again but no improvement

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks for the details provided and the steps tried on your own. I understand where you're coming from as this isn't the type of experience that we want you to have. Your feedback is appreciated and it'll help us to keep working to improve our devices, services and overall Fitbit environment.

@Balletforte, @intlinsid, @Klb1988, @VanTen, @dkiouk1s and @Garimak I noticed you've already contacted our Support team and while I don't have access to your cases, I'd recommend following up with your email case should you have any further questions.

@LightningJustic and @joy18222 I've gone ahead and requested a case on your behalf so you can receive further assistance. You'll receive an email shortly with more information, please keep an eye on your inbox.

[joy18222]

Lizzy,
My Fitbit has not been charged in weeks, probably March 21st as you
stated. I just tapped it now; it's still on the logo loop & still buzzing.

I did attempt to try to recharge my old FitBit Inspire but it really didn't
do much of anything.

I am an active person, however I am currently using crutches & in a leg
cast recovering from foot/tendon surgery so I find it an accomplishment if
I can walk from the couch to the bathroom & back.

What I find odd is my son purchased 3 FitBit Sense watches, all 3 failed
around the same time with the same issues.

I will try your suggestions tomorrow because right now I need to soak, ice
my foot & hope to get to sleep.

I am not happy as you can imagine but I will try my best to try your
troubleshooting. suggestions again.
Thanks!
Joy Slack

[Knowledge1970]

This issue impacted me too. Exactly as described.  The 'best response' here, and the fact that this subject is marked as 'answered' is utterly useless.  Doing anything with the phone app is 100% irrelevant as the watch will not start up. That should be obvious. This was the point I had to make multiple times with the support rep when I called on this issue.  The level of support on this forum and with customer service is awful on this particular issue.

Fact is, the product has a major issue, which since January is impacting more and more uses. The stock response is to ignore the issue and push users to buy more of their dodgy products.  The only reason I have my Sense is that their last product was recalled. At least in that case they did the right thing.  

But I'm done. This is the 4th Fibit product that has disappointed me in one way or another. I only stuck with them because of the recall offering major discounts.  But this 35% discount push to take on the risk of another potentially poor, short lifespan product is too much. I cancelled my premium service and have ordered a watch from a rival with better reviews and reputation.  

[joy18222]

I am still having the same issue.  I have apparently not charged my FitBit since March 21st.  This is according to FitBit themselves.  They knew I had charged to 48% on that date but then I activated a different FitBit device.  It's amazing how much FitBit  knows about me yet can't offer a fix, repair or replacement of these devices.  Yes I did in fact try to charge up my older Inspire but it was dead unlike this Sense which hasn't been charged since middle of March yet is still constantly displaying the logo start up screen & just keeps buzzing.

They sent me an email, I believe last week, that they are going to set up a scheduling ticket to do whatever with this issue.  I emailed them but have yet to hear a word back.  

My son bought 3 of these FitBits for Christmas presents last year.  How shocked can one be when all 3 stop working right around the same day & are acting the same way!!!

These are basically $250 disposable digital watches.   I will spend the extra money and get an Apple watch.

[AlexNorris]

I think it's obvious that something is going on here in terms of all these users, you can see in reddit or other online forums how common the situation is with the devices dying on users for no reason in a timeframe that seems very suspicious, please do the right thing and escalate this to whomever can do something about it.

People on other forums are organizing and this will only result in problems for the company.

[joy18222]

I wasn't allowed to comment on my original post for almost a week.  Then I was contacted with a guide about how to reset my FitBit, I have done this dozens of times.  The situation remains the same.  I also got a link on how to change my clock face which would be great IF I could get to my clock face!

My FitBit was last charged over 6 weeks yet it still won't die.  

I was told I would be getting a scheduling ticket to get this fixed which still hasn't happened.  

I have not been on any other forums about this issue.  It is just frustrating.

[PaulMe]

The situation remains the same

I haven't read every post in this thread, but has it been suggested to let your Fitbit run the battery flat? Then recharge and see if the issue is resolved, or then do a full setup of the device again. It may simply have got into a logic lockup. Letting the battery fully drain may reset the logic?

Moderator Edit: formatting