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Sense stuck on a red X

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‎01-18-2023 19:49 - last edited on ‎01-20-2023 07:12 by Fitbit Moderator

‎01-18-2023 19:49 - last edited on ‎01-20-2023 07:12 by Fitbit Moderator

My watch has been vibrating on and off all day. Now I have a big red x on the screen. I did not do a factory reset. Yes, I’ve held the button for 10 seconds. No change. I’ve cleaned the back off with an alcohol wipe. No change. The watch can’t keep a charge on the battery. What is wrong with the watch?

 

 

Moderator Edit: Clarified subject

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‎01-19-2023 01:26

‎01-19-2023 01:26

Hi @jacquenetta Oh dear! It sounds as if your Sense is dying. All you can do at this point is contact Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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