06-22-2023
04:26
- last edited on
06-24-2023
11:53
by
MarreFitbit
06-22-2023
04:26
- last edited on
06-24-2023
11:53
by
MarreFitbit
Hi all. My Sense 2 is in a constant reboot power off/on loop. The side hard on-off button on the left side isn’t breaking the perpetual cycle. Is there another way to break the cycle? Do I just let keep going until the battery completely depletes and try to charge it?
Moderator Edit: Clarified subject
06-24-2023 11:55 - edited 06-24-2023 11:55
06-24-2023 11:55 - edited 06-24-2023 11:55
Hello there, @KPart. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Sense.
Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:
If you can't get started with the Fitbit Sense, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?
I've moved your post to the Sense board for organization purposes.
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06-24-2023 12:32
06-24-2023 12:32
Mine is doing something like this too. Started buzzing continuously and the side button isn’t responding. The screen is black and if I pick it up it buzzes at me, will not link to Bluetooth at all. Did you get yours to work again?