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Sense touch screen and button aren't working

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‎08-26-2021 10:36 - last edited on ‎08-26-2021 11:22 by Fitbit Moderator

‎08-26-2021 10:36 - last edited on ‎08-26-2021 11:22 by Fitbit Moderator

Fitbit Sense, touchscreen, side button don't work. Will register a double tap but cannot swipe up down or sideways. Side button doesn't work at all? Any suggestion on how to fix. 

 

Moderator Edit: Clarified subject

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‎08-26-2021 11:23

‎08-26-2021 11:23

Hi there, @Vekter. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Sense. 

 

Please restart your watch as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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3 REPLIES 3

‎08-26-2021 11:23

‎08-26-2021 11:23

Hi there, @Vekter. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Sense. 

 

Please restart your watch as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎08-31-2021 16:22

In response to MarreFitbit

‎08-31-2021 16:22

Tried to restart but touchscreen will not swipe. Call support they are sending a replacement. 

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‎08-31-2021 16:47 - edited ‎08-19-2023 07:00

In response to Vekter

‎08-31-2021 16:47 - edited ‎08-19-2023 07:00

@Vekter Awesome! I'm glad to hear that our Support Team helped you with this matter. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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