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Sense touch screen isn't working

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‎07-07-2021 13:00 - last edited on ‎07-07-2021 16:17 by Fitbit Moderator

‎07-07-2021 13:00 - last edited on ‎07-07-2021 16:17 by Fitbit Moderator

my touch screen stopped working. And is stuck on July 3rd. I have down the hard reset.

 

 

Moderator Edit: Clarified subject

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‎07-07-2021 16:18 - edited ‎03-20-2024 10:43

‎07-07-2021 16:18 - edited ‎03-20-2024 10:43

Hi there, @souther. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. 

Since the restart you've tried didn't work, try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

I've moved your post to the Sense board for organization purposes.

Hope that works. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-07-2021 16:18 - edited ‎03-20-2024 10:43

‎07-07-2021 16:18 - edited ‎03-20-2024 10:43

Hi there, @souther. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. 

Since the restart you've tried didn't work, try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

I've moved your post to the Sense board for organization purposes.

Hope that works. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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