Sense touch screen isn't working

[Mrolla]

Hello everyone. My Sense touchscreen is completely unresponsive. Can’t swipe in any direction. I originally had the common problem of the Fitbit logo only on the screen after the update. Restarted it about 20 times and finally gave up. Went to bed and when I woke up, it miraculously had the clock face showing, but then the screen wouldn’t respond to touch. Was going to do the factory reset, but only way is through the using the screen ( if I’m correct). At a loss now, have restarted it almost every day for the last week with no change. The face does light up when I lift my arm and am still getting notifications. This has been going on for at least a month now. Hope there is an answer out there! 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Mrolla. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. I understand where your concern is coming from. 

In addition to the steps you've tried, please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[Mrolla]

Thank you for your response. I tried to change the clock and still no response to touch. Any other suggestions? 

[MarreFitbit]

@Mrolla I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.