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Sense touch screen not responding

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‎06-14-2021 14:30 - last edited on ‎06-15-2021 16:55 by Fitbit Moderator

‎06-14-2021 14:30 - last edited on ‎06-15-2021 16:55 by Fitbit Moderator

My touch screen on my sense doesn’t swipe all I can do is see the face. Have restarted, updated etc. and nothing. Only had 1 month really disappointed 

 

Moderator Edit: Clarified subject

Best Answer
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6 REPLIES 6

‎06-15-2021 16:57 - last edited on ‎06-17-2024 07:56 by Fitbit Moderator

‎06-15-2021 16:57 - last edited on ‎06-17-2024 07:56 by Fitbit Moderator

Hi @Gc123. Welcome to the Community Forums.

Thanks for taking the time to troubleshoot your Sense prior to posting. I'm sorry you're going through this experience and because the issue persists, let me recommend to contact our Support team so they can evaluate your options and bring you back on track. Please click here to get connected with them via chat and make sure to share all the steps that you've tried so far.

Have a good day.

Best Answer

‎06-16-2021 03:01

‎06-16-2021 03:01

When mine had continuous black screen, I was offered a replacement through live chat 

Best Answer

‎06-16-2021 11:50

In response to Keffria

‎06-16-2021 11:50

Thank you! Yes I’ve had to do the same thing now. Thanks for replying 👍🏻

Best Answer

‎06-16-2021 11:56

In response to Gc123

‎06-16-2021 11:56

Glad you’ve got it sorted 👍

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0 Votes

‎06-16-2021 11:57

In response to Gc123

‎06-16-2021 11:57

Mine had similar issues with black screen, freezing, and failed in 6 weeks.  I returned mine on June 6th and it still has not made it back to the Fitbit warehouse. Just be mindful that their RMA process is slow.  Hopefully, you have another device that you can wear while you wait.

Best Answer

‎06-17-2021 13:01 - last edited on ‎06-17-2024 07:55 by Fitbit Moderator

In response to SS2015

‎06-17-2021 13:01 - last edited on ‎06-17-2024 07:55 by Fitbit Moderator

Hi @Keffria, @Gc123 and @SS2015. It's good to see you again.

@Keffria and @Gc123 I'm glad you'll receive a replacement watch and thanks for your efforts while getting in touch with our Support team. Please keep an open communication with them, as I'm sure they'll work on this matter to bring you back on track soon.

@SS2015 Thanks for your feedback about the replacement process. I'm glad you've sent your Sense back and please note our team will get in touch with you as soon as they confirm to have received your package. You can always get in touch with them if you want more details about this process.

Best Answer