help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense touchscreen isn't working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-18-2023 16:36 - last edited on ‎06-20-2023 04:27 by Fitbit Moderator

‎06-18-2023 16:36 - last edited on ‎06-20-2023 04:27 by Fitbit Moderator

Slides and touch screen is not working. The screen is looking really dark and I can not get to any of the settings features because the touch screen is not working. 

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎06-19-2023 03:56

‎06-19-2023 03:56

Hi @Tmitch6204 - if it is temporary try holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Once it is started see if double tap works to wake it, and if so and you can swipe right to get to Quick Settings and turn off Sleep, Do not disturb and Always on. and turn on wrist wake.

Depending on it's age it could be suffering water damage if it is not working correctly, and if so if you are in the warranty period it can be replaced.

You can always chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

 

Author | ch, passion for improvement.

Best Answer
0 Votes

‎06-19-2023 04:07

In response to Guy_

‎06-19-2023 04:07

I tried all that and none of it helped. 

Best Answer

‎06-20-2023 04:30

In response to Tmitch6204

‎06-20-2023 04:30

Hi there, @Tmitch6204. Welcome to the Fitbit Community Forums. Thanks for following @Guy_'s tips and recommendations to solve the issue with your Sense. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes