Sense unable to adjust brightness

[Goldenmomx5]

just received my Sense. When I attempt to adjust brightness it is so dim I can hardly see it AND it will not allow me to touch screen to make any changes. I have re set twice no luck anyone else having issue?

[janem21]

I'm having the same problem. 

[Marrrmaduke · Accepted solution]

@Goldenmomx5 @janem21 open settings app on your watch (gear cog icon) and scroll down to display. Set brightness there to normal or higher. Also, check if the night mode is not enabled. On the main screen of the watch swipe right to see quick settings. Make sure the night mode (middle top icon) is disabled. If that doesn't help try factory reset (Settings app on your Fitbit>About).

[Goldenmomx5]

Tried all above ended up restoring to factory settings starting over fixed
it

[Marrrmaduke]

@Goldenmomx5 great news! 👍🏻👍🏻👍🏻

[janem21]

Thanks so much for your help! Problem solved 😁

[Marrrmaduke]

@janem21 awesome 👍🏻 Happy New Year!🎉

[sueraymond21]

So happy ... changing night mode worked!

[Goldenmomx5]

Super happy it worked for you 🙂

[Marrrmaduke]

@sueraymond21 Glad we could help! 😄

[Gigbrewster]

Thanks especially the reminder to check for night mode in the quick settings - that was the issue I had with. It being able to see the screen. 👍

[tjneeko14]

Thank you!  It somehow got into night mode!