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Sense was returned for a replacement

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‎08-21-2021 11:07 - last edited on ‎07-10-2022 18:15 by Fitbit Moderator

‎08-21-2021 11:07 - last edited on ‎07-10-2022 18:15 by Fitbit Moderator

My Sense broke in less than a year. I returned my watch for repair or replacement. It has been a month without a response. In the meantime Fitbit continues to bill me for Premium use,that I did not authorize. I am wondering if anybody else has experienced the same issue(s). I am so frustrated with Fitbit. I have emailed them with my work order number and I get an email back that I can no longer use that email address even though it’s the one they gave me. Any suggestions would be helpful. 😊

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎08-21-2021 11:38

‎08-21-2021 11:38

Hi @MissSteph  when you sent it in, did you also include the RMA? Usually you get an email when the device is received at the warehouse.

Stepping in the U.S.A. since September 2013. Android 14

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‎08-22-2021 15:20 - last edited on ‎05-31-2024 08:58 by Fitbit Moderator

In response to Odyssey13

‎08-22-2021 15:20 - last edited on ‎05-31-2024 08:58 by Fitbit Moderator

Hi there, @MissSteph. @Odyssey13 Thanks for stopping by to help our member.

@MissSteph I'm sorry you've gone through this experience and thanks for the thorough feedback about the replacement process. The feedback shared in the forums is always taken into consideration to evaluate our procedures and improve our services, please know your comments won't be the exception. Before anything else, let me share that we’re no longer offering support by email. However, you can always get in touch with our Support team via chat or phone, or by replying back to the last email they sent you.

I've also gone ahead and forwarded your posts so our team can review your details and continue helping you with your case. Please note they'll proceed with the replacement process as soon as they've confirmed the return of your watch.

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‎08-22-2021 15:51

‎08-22-2021 15:51

I have only had my sense for 56 days and it went black this afternoon and will not turn on. They now want me to wait for an email to offer me options but will not give me a refund as it's over 45 days old. 

The thing is ....I bought this through them because the versa 2 I bought had 3 replacements in 6 months for going faulty....AND I had upgraded to the versa 2 from my original versa because in the 18 months I had a versa I also had to have a total of 3 reburbed replacements ... 7 devices in w and half years ! Hundreds of pounds spent on new and upgrades and this is the treatment I get!! I am totally do e with fitbit!

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