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Sense will not charge anymore

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‎03-31-2022 07:10 - last edited on ‎09-06-2024 17:47 by Fitbit Moderator

‎03-31-2022 07:10 - last edited on ‎09-06-2024 17:47 by Fitbit Moderator

I purchased the Sense in June 2019. Today it is almost April 2022. The watch WILL NOT charge anymore. What is the warranty length for this watch? What are my alternatives?

Thanks

 

Moderator Edit: Clarified subject.

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‎03-31-2022 07:34

‎03-31-2022 07:34

Depends where you are. EU and a few other countries have 2 years, other countries just 1 year.

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‎03-31-2022 22:49 - edited ‎03-31-2022 22:50

‎03-31-2022 22:49 - edited ‎03-31-2022 22:50

Hi @DLloyd002 - as @t.parker  says for warranty but a few issues to consider.

 

A Sense only came out around September 2020, best to get the correct purchase date for the warranty.

 

Second the not charging problem is quite a common issue resolved by cleaning or replacing the charge cable which often fails.

 

See How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

 

Author | ch, passion for improvement.

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