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Sense will not charge

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‎04-25-2022 09:08 - last edited on ‎04-25-2022 17:26 by Fitbit Moderator

‎04-25-2022 09:08 - last edited on ‎04-25-2022 17:26 by Fitbit Moderator

I have cleaned the prongs and the back of the watch with rubbing alcohol. Tried charging it for the recommended 30 minutes.  I get NOTHING.  Can’t turn it on at all.  I’ve tried different ports still nothing.  It’s less than 5 months old.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎04-25-2022 10:40

‎04-25-2022 10:40

Hi @GRAMMIEPAMMIE  the best way to go is to customer support and let them know the steps you've taken.

https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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0 Votes

‎04-25-2022 22:37

‎04-25-2022 22:37

Hi @GRAMMIEPAMMIE  - also check the charge cable - How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

 

If it is faulty support is also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support. They should be able to send you a replacement cable or you can get them online.

Author | ch, passion for improvement.

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