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Sense will not charge

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‎07-15-2021 19:57

‎07-15-2021 19:57

Hello all. I am really struggling with my new Fitbit sense. I purchased it in January of this year. It started failing to charge within the first three months. Fitbit sent me a replacement model of which failed within a month.  I shared with Fitbit that I am in healthcare and need to watch on a daily basis. After nearly 2 weeks they finally got back to me with the same set of instructions that I received initially   AND They want me to pay to ship it back to them?   Craziness!

 I had to go out and buy another watch.  Has anyone made progress in this space?

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‎07-16-2021 07:41

‎07-16-2021 07:41

Hi @PatriciaG17. Welcome to the Community Forums.

 

Thanks for bringing this to our attention, and for your efforts while working on this matter. This isn't the experience that we want you to have with your Sense and our Support team, and I'm sorry for this inconvenience. Every feedback shared in the forums is always taken into consideration to evaluate our procedures, work on our products and improve our services. Your comments won't be the exception and will be passed along to our team.

 

Because you already have a case created, I've forwarded your post so our team can review your details and provide you with further assistance. They have the necessary tools to investigate what can be done for you, so please follow up with your email case should you have any further questions.

 

See you around.

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