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Sense will not stay synced to my phone

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‎04-08-2021 13:48

‎04-08-2021 13:48

I purchased a sense about six weeks ago and it's worked decently well until recently. I love the tracking, health, and GPS features.  However, I can't even go one day without the Bluetooth unsyncing. I have to constantly, sometimes more than once per day, unsync and forget the device and reconnect and restart my Sense device. This takes TOO LONG to have to do multiple times per day. And even when I do this, I do not get text or call notifications for very long. Part of why I need this watch is for step tracking, but also for the wrist vibrations when calls/texts come in. This isn't happening and it's extremely irritating and problematic. Is this a known problem with this device? I want to really love the Sense, but it's getting ridiculous enough that I want a refund or a new device shipped to me. I have an iPhone 12 for the device connected to my Sense. Thoughts?
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3 REPLIES 3

‎04-08-2021 15:02

‎04-08-2021 15:02

I am having syncing issues too.  Normally, I have to turn my phone off and back on and have been having to do this more frequently as time has gone on.  (Purchased the Sense in early December 2021)  Although sync has worked, my Sense never shows that it can find a device, much less pair to it.  My phone also does not find the Sense, unless it is Sense Controls, which appears to be a different bluetooth control for voice.  Today, I have been unable to get the sync to happen, at all.  I have uninstalled and reinstalled the app.  I have not turned my Sense off because I am trying to save today's data, which will be lost if it is turned off.  I use this device primarily to determine calories out and in during my weight loss journey.  I count on it and I am really disappointed that it is so problematic.

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‎04-09-2021 06:27

In response to PLCzoo

‎04-09-2021 06:27

I have to do a hard restart multiple times a day. It's the only way to get it to sync. My data isn't ever lost. I just did it this morning prior to seeing my sleep score and it transferred after restarting the Sense. This is absolute garbage. I've been a Fitbit user for over six years. Fitbit has ALWAYS stood by their products and this is ridiculous. 

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‎04-09-2021 07:34

‎04-09-2021 07:34

I received my “Sense” for Christmas, from the beginning I had trouble with syncing. By the first week of February it wasn’t working at all, the time was off by an hour, then more and more. 
I was able to connect with live chat after a lengthy wait, THEN when I was finally able to get through on live chat I spent over an hour on the line with “support”,  I practically had to beg Paul to allow a return, did not receive clear communication as to how to go about the return of the faulty merchandise, I went without my tracker for a month and actually offered  to take a loss with a different, less expensive model.(Charge 3) 
This is how “great” this company is, they offer me a DISCOUNT to PURCHASE the less expensive model (charge 3) and they would keep my replacement Sense. No thank you. 
I told them to just send me the replacement, which they finally did...3wks later. 
I am completely blown away by the lack of consideration for their customers. I for one will never buy their products again. 

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