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New Sense overcounting steps, steps not taken

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‎04-08-2021 16:50

‎04-08-2021 16:50

My new Sense has been misbehaving. Left the watch on the table and after a few hours, it records over 4000 steps!! I have restored the watch to factory setting, uninstalled and reinstalled the app in my phone, yet, nothing doing!! This is super disappointing. Please how do I resolve this issue 

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‎04-09-2021 18:24

‎04-09-2021 18:24

Hi @Imok,

 

Unfortunately, there's nothing on your end that you can do to correct the steps.  You will need to contact Support directly and get in touch with the tech support team.  They can be reached via the "Help" link at the bottom of this page.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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