Sense will not sync AGAIN!

[Irish57]

Once again despite using the supposed fixes my Sense will not sync this morning! I guess I workout again without it!

[Guy_]

You can use your watch to measure things and it will keep the information for up to a week between syncs.

I presume you restart both phone and watch when it doesn't sync. and try this

In the phone Fitbit App

On the main Today tab

Pull down to initiate a refresh

If the popup progress bar has a syncing line that succeeds then it is syncing

Then also

Click on profile photo [top left]

Device photo [middle left]

Sync -

See when last synced

Try refresh by touching circle

it should say "a moment ago"

If it doesn't try the procedure again, it may take several goes.

[Irish57]

Tried it all repeatedly. It syncs for a few days and the same problem
starts again!
Frustration, disappointed, and yes anger abounds!

[Guy_]

Ah!

Did you also do this if you have an Android phone?

On the phone check battery optimizations

[the options may be different in your version]

• First go to Settings > Apps & Notification > Special app access
• Click on Battery optimization
• Now press the drop down menu [...] and select “All Apps”
• Click on Bluetooth and then select “Don’t optimize”
• Same with Fitbit
• Next go to Settings > Apps  > Fitbit > Storage
• Clear cache [not data]
• Force stop the Fitbit app

[Rich_Laue]

@Irish57 have you tried the help tips for sync issues. 

I also have a few more things here. 

@Guy_ all trackers store 7 days of detail data and then up to 23 more days of daily totals. 

Most trackers have limited memory for exercise data so it is possible not to get 7 days of recorded exercises saved. 

[Irish57]

No Android but thank you! It finally synced after repeated efforts in fixes and hours later. So far okay today!