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Sense with a red X on the screen

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‎11-09-2023 08:39 - last edited on ‎11-09-2023 08:57 by Fitbit Moderator

‎11-09-2023 08:39 - last edited on ‎11-09-2023 08:57 by Fitbit Moderator

My Fitbit has a big red x in the middle of the screen and underneath it it says data not cleared. Sync and try again. How do I fix this?

It's a Sense....

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1 BEST ANSWER

Accepted Solutions

‎11-09-2023 09:38

‎11-09-2023 09:38

Hi there, @Wrights17. It is nice to see a new face around the community. 

I really appreciate you informing us about your Fitbit Sense issue.

I'll advise trying to set up your Fitbit Sense as a new device as a first step in fixing this. By doing this, you'll be able to get your device back in sync with your Fitbit app and transfer the recorded data.

View best answer in original post

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3 REPLIES 3

‎11-09-2023 09:38

‎11-09-2023 09:38

Hi there, @Wrights17. It is nice to see a new face around the community. 

I really appreciate you informing us about your Fitbit Sense issue.

I'll advise trying to set up your Fitbit Sense as a new device as a first step in fixing this. By doing this, you'll be able to get your device back in sync with your Fitbit app and transfer the recorded data.

Best Answer

‎11-09-2023 19:38

In response to EstuardoFitbit

‎11-09-2023 19:38

Thanks for the information. I did what you said and it's working great! Thanks for your help!

Best Answer

‎11-11-2023 07:20

In response to Wrights17

‎11-11-2023 07:20

@Wrights17 It's very good to hear from you. I'm delighted your Sense is now functioning once more and that my recommendations were helpful. Please do not hesitate to get back to us if something happens. 

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