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Sense won't charge to 100%

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‎02-17-2023 09:17 - last edited on ‎02-17-2023 09:23 by Fitbit Moderator

‎02-17-2023 09:17 - last edited on ‎02-17-2023 09:23 by Fitbit Moderator

My 8 month Fitbit Sense was able to be charged to 100%. Recently I have to get the charger replaced. Now it only charges up to 99% with the new charger. Anyone knows if it is normal?

 

 

Moderator Edit: Clarified subject

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‎02-17-2023 10:22 - edited ‎02-19-2023 11:23

‎02-17-2023 10:22 - edited ‎02-19-2023 11:23

@Ying.x- it could be a sign the contacts need cleaning. Try a PC power source. It can take anything upto an hour to reach 100% from 99%, normally it's less than 20 minutes. If you use SimpleClockPro it keeps track of charging and you can see if there is an issue.

Author | ch, passion for improvement.

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‎02-17-2023 10:22 - edited ‎02-19-2023 11:23

‎02-17-2023 10:22 - edited ‎02-19-2023 11:23

@Ying.x- it could be a sign the contacts need cleaning. Try a PC power source. It can take anything upto an hour to reach 100% from 99%, normally it's less than 20 minutes. If you use SimpleClockPro it keeps track of charging and you can see if there is an issue.

Author | ch, passion for improvement.

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‎02-19-2023 11:08

In response to Guy_

‎02-19-2023 11:08

I cleaned the surface and charged via PC power. It is charged to 100%. Thank you for the help!

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