Sense won't charge

[krissywhite]

Sense was at 79% charge 6 hours ago. Now dead and won’t charge. I purchased it 75 days ago.

Moderator edit: updated subject for clarity. 

[Clove6060]

To confirm charge:

What % charge does the app reflect?

[GiJenn84]

Mine just died out of the blue too! Less than a year old! 

[Guy_]

Hi @GiJenn84 - your watch could just have a flat battery. To verify if the watch doesn't start when charging from a computer port.

If the terminals are clean and it is not charging it could be a faulty charge cable - to make sure carefully check the 4 pins are equally prominent and properly located.

It's quite a common issue if you look in the forums.

If it's under warranty you can contact Fitbit Support directly. They should send you a replacement one.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

You can also buy them online. if you want a more robust one and are prepared to wait, click photo.