Sense won't charge

[LMig65]

I've been having issues with my Fitbit Sense over the past several days.  I plug it in and the logo shows on the screen but it won't charge.  I've tried 3 different charging cords, two different usb blocks and 2 different outlets.  At times, I get a triangle with a thermostat showing but it's in my house at 72 degrees.

I've rebooted it several times by holding down the button for 10 - 12 seconds.  I've also deleted the app from my phone and re-added it. 

Before the "black screen" appeared, I was having problems with the sensors (measuring sleep, heart rate, etc)

I purchased my fitbit sense in September of 2022

Am I SOL?

[kelsherrera87]

Same happened to mine on Sunday. Same story. Ive only had it since June so im pretty frustrated. Support has NOT been helpful so far. Hopefully someone has answers??

[JuanFitbit]

@LMig65 @kelsherrera87 , A warm welcome to the Community ! Thank you for your messages and feedback. 

@kelsherrera87 , As you already are in contact with Support, let them know if the steps provided did not help. So that they can continue checking your case. 

@LMig65 , If you haven't done so, please give a look at this: Why isn't my Fitbit device's battery charging?

See you around. 

[Liltrix]

Same issue, went through the why isn't my fitbit charging, new cord, new usb ports, new wall plug cleaned, etc. Any other suggestions?

[LMig65]

@JuanFitbit I did take a look at Why isn't my Fitbit devices battery charging and listed all the things I've already done in my original outreach.   Reaching out to Fitbit was my last effort.

[LMig65]

I purchased by fitbit sense in September 2020

[JuanFitbit]

@Liltrix @LMig65 , Thank you for your replies and confirmations. 

In that case, you should give our team a call or chat with them. 

They'll be more than glad to take over your cases. 

Here you'll find our contact info.

See you around