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Sense won't charge

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‎08-09-2022 07:31

‎08-09-2022 07:31

Since the FW update, my sense won't charge...I've cleaned the connectors and nothing, it is now at 0% battery and will not charge.  

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4 REPLIES 4

‎08-09-2022 10:33

‎08-09-2022 10:33

Is by chance are all 4 pins on your charging cable block of NOT equidistant from the block?  A sunken pin can create a no charge situation. 

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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‎08-09-2022 12:01

In response to Clove6060

‎08-09-2022 12:01

thank you, i just looked and that looks to be it.  

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‎08-09-2022 13:43

In response to Clove6060

‎08-09-2022 13:43

I just discovered the same issue once you mentioned it.   Saves me from the frustration of thinking the problem was elsewhere.

 

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‎08-09-2022 16:15 - edited ‎08-09-2022 16:16

In response to steve.

‎08-09-2022 16:15 - edited ‎08-09-2022 16:16

As an FYI, Fitbit has been known to replace faulty cables under warranty. However, there have been reports of those failing as well. May want to be mindful of that. If you are out of warranty or want to get a more “robust” one, the below cord has been mentioned. I have not had an issue yet with my cord so have not tried any others personally.  There are many options on Amazon or the like.

http://guytec.com/Fitbit/#Charge

 

 

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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