Sense won't charge

[LesleyandLulu]

Why will my fitbit not charge from 0%? I've done all the usual chacks but nothing is working ... I'm getting so frustrated with it. Can anyone help?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @LesleyandLulu. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. I understand how frustrating this can be. 

To better assist you, could you please confirm that you've followed all tips and recommendations provided here Why isn't my Fitbit device's battery charging? 

I've moved your post to the Sense board for organization purposes. 

See you around. 

[LesleyandLulu]

Yes, have absolutely tried all the troubleshooting options.
Thanks.
Lesley

[MarreFitbit · Accepted solution]

@LesleyandLulu I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[LesleyandLulu]

Hi,

Thanks. However, I'm going around in circles and not getting anywhere...

I'm so disappointed with this Fitbit purchase. My house is undergoing major renovation work so I'm unable to find the receipt for this Sense Fitbit and return it to the store.

Please could you advise me further?

Thanks.

Lesley Johnson 

[504dude]

     The best technique thus far, is to dip a toothbrush into 90% isopropyl alcohol and thoroughly scrub the back surface of the watch, along with the four connectors on the charger. Dry them thoroughly and let them sit for a few minutes allowing the alcohol to evaporate. This removes skin oils that collect on the contacts. Also, make sure the four contacts are fully extended on the charger by depressing each spring loaded pin a few times. If any of them are stuck in the down position, the watch will not charge. Repeat before each charging.

Hope this helps.

✌🏾

[LesleyandLulu]

Many thanks for this. Very useful advice.
Fitbit have finally sent me a replacement 🙌 Not sure I like the way I've
become a bit addicted to it!! Felt very lost without it on my wrist!
Lesley

[Guy_]

Hi @LesleyandLulu - did you check the charge cable thoroughly, as suggested by @504dude , it is often it, not the watch, that is the problem.

So just in case the new watch won't charge you know where to look.

[LesleyandLulu]

Thanks, I did check cable. :heavy_check_mark:
Fitbit have now sent a replacement clock face thingy and I'm back in action!
Thanks for taking the time to try and help!
Lesley