help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense won't charge

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-25-2022 17:05 - last edited on ‎09-27-2022 18:01 by Fitbit Moderator

‎09-25-2022 17:05 - last edited on ‎09-27-2022 18:01 by Fitbit Moderator

How long should the Sense 2 last? Mine was 8 months old and stopped working. 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎09-27-2022 08:04

In response to Lucy-lou77

‎09-27-2022 08:04

Update. I cleaned the back of the watch and down in the charging holes and it is now working again!! Yay!!

View best answer in original post

Best Answer
7 REPLIES 7

‎09-25-2022 17:26

‎09-25-2022 17:26

Sense 2 was just released... 

Best Answer
0 Votes

‎09-25-2022 18:06

‎09-25-2022 18:06

Hi @Lucy-lou77 - how did your sense stop working? Does it need charging?

Author | ch, passion for improvement.

Best Answer
0 Votes

‎09-27-2022 06:33

In response to Smiley85

‎09-27-2022 06:33

Oops sorry you're right. Mine says Fitbit Sense Advanced Smartwatch. First available date was August 16th 2021. I purchased it December 15th  2021. It stopped working in early August of 2022. I bought new chargers thinking that was the problem but that did not work. So disappointed that it has already stopped working.

Best Answer
0 Votes

‎09-27-2022 06:35

In response to Guy_

‎09-27-2022 06:35

No, I tried to charge it, even with a new charger but it didn't charge.

Best Answer
0 Votes

‎09-27-2022 07:24

In response to Lucy-lou77

‎09-27-2022 07:24

@Lucy-lou77- see cleaning and the charge Cable issues - How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

Author | ch, passion for improvement.

Best Answer

‎09-27-2022 08:04

In response to Lucy-lou77

‎09-27-2022 08:04

Update. I cleaned the back of the watch and down in the charging holes and it is now working again!! Yay!!

Best Answer

‎09-27-2022 18:20 - last edited on ‎05-08-2024 05:43 by Fitbit Moderator

In response to Lucy-lou77

‎09-27-2022 18:20 - last edited on ‎05-08-2024 05:43 by Fitbit Moderator

Hi @Lucy-lou77 and welcome to the Community Forums. @Smiley85 and @Guy_ Thanks for your help.

@Lucy-lou77 I've moved your post to the Sense board so we can keep the forums organized. I'm glad your watch s working well and thanks for your efforts while troubleshooting it. I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

 
I hope you can keep enjoying the experience with it and have a good one! 😎
Best Answer
0 Votes