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Sense won't charge

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‎06-14-2023 23:37 - last edited on ‎06-15-2023 05:40 by Fitbit Moderator

‎06-14-2023 23:37 - last edited on ‎06-15-2023 05:40 by Fitbit Moderator

Hi,
I am facing issue with with Fitbit Sense wrt to charging.
I am unable to charge. When even I try to charge it gives the following error.
" Not Charging - Your fitbit device is above operating temperature. Cool it down to resume charging"

Note: I have done restart multiple times. Looked for any  update. Uninstalled and installed the app. But it does not charge. I put the pebble in refrigerator and then tried to charge, it charged for 1% then again the same error.

Kindly help.

Moderator Edit: Clarified subject

Best Answer
7 REPLIES 7

‎06-15-2023 03:19 - edited ‎06-15-2023 03:22

‎06-15-2023 03:19 - edited ‎06-15-2023 03:22

Welcome back to the Fitbit community, @Krishnan1974!

Sad to hear that you're having issues with your Sense. From what you've mentioned I'd urgently recommend not to wear your device any longer and to contact Fitbit support as soon as possible. Do not try to charge your device and put it in a fire save place or container!

Fitbit Support Contact 

I've moved your post to the Sense forum to keep things organized.

 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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0 Votes

‎06-15-2023 05:42

In response to Talahthas

‎06-15-2023 05:42

Hi there, @Krishnan1974. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Sense before reaching out. @Talahthas Thanks for your help and advice!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎06-15-2023 06:58

In response to Talahthas

‎06-15-2023 06:58

Thanks @Talahthas @MarreFitbit . Hope the issue is resolved soon. 

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0 Votes

‎06-16-2023 03:43

‎06-16-2023 03:43

FitBit Sense is a fail product in India - because the charger is buggy and breaks every three month - replacement is a pain with KYC and they dont have any service center in India. Fellow Indian avoid this company and look for companies that respect Indian customers.

 

Best Answer

‎06-16-2023 07:08

In response to Domsav

‎06-16-2023 07:08

Thanks for the reply. Any recommendations...

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‎06-16-2023 21:42

In response to MarreFitbit

‎06-16-2023 21:42

I have still not received any response from the Customer Service team. @MarreFitbit @Talahthas 

Best Answer

‎06-23-2023 21:48

In response to Krishnan1974

‎06-23-2023 21:48

My Fitbit is completely dead now. The shelf life of fitbit is pathetic. I cannot keep investing on Fitbit watches considering it is priced heavily too. So that's end for me as far as fitbit is concerned. Time to move on for the ones that has a longer life and better.

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